TERMS OF SERVICE

Last Updated: September 19, 2026

Welcome to The Pane Standard. These Terms of Service ("Terms") govern your use of the The Pane Standard website and your purchase or use of our window-cleaning and related services.

By using our website, requesting a quote, scheduling a service, or purchasing services from The Pane Standard, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. About Our Services

The Pane Standard provides professional window-cleaning and related property services.

Services may include interior window cleaning, exterior window cleaning, interior and exterior window cleaning, recurring window-cleaning services, and other services offered by The Pane Standard.

The exact scope of services provided will depend on the service selected, property conditions, and the quote or service agreement provided to the customer.

2. Quotes and Estimates

Quotes and estimates may be based on information provided by the customer, photographs, measurements, property information, or an assessment performed by The Pane Standard.

Unless expressly stated otherwise, a quote is an estimate of the expected cost of service and may be adjusted if material differences are discovered between the information provided and the actual conditions at the property.

Examples may include:

Additional windows or panes

Significantly different window sizes

Difficult or unusual access

Excessive buildup or debris

Hard-water stains or mineral deposits

Screens or tracks requiring additional work

Windows requiring specialized cleaning

Safety conditions that were not apparent when the quote was prepared

Any material price change should be communicated to the customer before additional chargeable work is performed whenever reasonably possible.

3. Scheduling and Appointments

Customers are responsible for providing accurate contact and property information when scheduling a service.

Appointment times may occasionally change because of weather, traffic, equipment issues, unexpected service conditions, or circumstances outside our reasonable control.

We may contact customers by phone, email, or text message regarding appointments and requested services.

4. Customer Access and Property Conditions

Customers are responsible for providing reasonable access to the areas where services are scheduled.

The customer should notify The Pane Standard before service of any known conditions that could affect the safety of personnel or the ability to perform the requested work.

We may decline, postpone, or modify a service when conditions present an unreasonable safety risk or make the requested service impractical.

5. Window and Property Conditions

The Pane Standard will use reasonable care when performing services.

However, cleaning may reveal pre-existing conditions that were not reasonably visible beforehand, including:

Scratches

Cracks

Chips

Failed seals

Existing damage

Etching

Hard-water damage

Mineral deposits

Oxidation

Deteriorated frames, screens, tracks, or seals

The Pane Standard is not responsible for pre-existing damage or conditions that are not caused by our services.

Certain stains, mineral deposits, paint, construction debris, hard-water buildup, oxidation, or other substances may not be completely removable through ordinary window cleaning.

6. Fragile or Damaged Windows

Customers should inform us of known damaged, cracked, loose, deteriorated, or otherwise fragile windows before service.

If a window or related component appears unsafe or unusually fragile, The Pane Standard may refuse to clean it or may recommend an alternative service.

7. Payment

Payment is due according to the payment terms communicated at the time of booking or service.

Accepted payment methods may include credit card, debit card, electronic payment, or other payment methods made available by The Pane Standard.

Customers authorize The Pane Standard or its designated payment processor to charge the applicable amount for services purchased.

8. Recurring Services

Customers who enroll in recurring service agree to the recurring service schedule and pricing communicated at the time of enrollment.

Recurring service may continue until canceled in accordance with the applicable service terms.

Pricing for future recurring appointments may change when reasonably necessary. Customers will be notified of material pricing changes before they take effect.

9. Cancellations and Rescheduling

Customers should provide reasonable advance notice when canceling or rescheduling an appointment.

Any applicable cancellation, rescheduling, or missed-appointment fees will be disclosed to the customer before they apply.

The Pane Standard may waive such fees at its discretion.

10. Satisfaction and Service Concerns

If you believe a service was not performed as expected, please contact The Pane Standard promptly so that we can review the concern.

We may, where appropriate, return to the property to inspect the work and determine whether a reasonable correction or re-service is appropriate.

This process does not guarantee a refund or re-service in every circumstance.

11. Website Use

You agree not to:

Use the website for unlawful purposes

Attempt to interfere with website functionality

Attempt to gain unauthorized access to our systems

Submit false or misleading information

Copy, reproduce, modify, or distribute website content without permission

Use automated systems to improperly access or collect information from the website

The Pane Standard reserves the right to restrict or terminate access to the website when reasonably necessary to protect the website, business, customers, or other users.

12. Intellectual Property

Unless otherwise stated, content appearing on this website, including logos, branding, text, graphics, photographs, videos, designs, and other materials, is owned by or licensed to The Pane Standard.

You may not reproduce, modify, distribute, sell, or commercially exploit our content without prior written permission.

13. Communications and SMS

By providing your contact information, you agree that The Pane Standard may contact you regarding inquiries, quotes, appointments, and services you have requested.

If you separately opt in to receive SMS messages, additional messaging terms may apply.

SMS messages may include appointment confirmations, reminders, scheduling updates, customer-service communications, and, where separately authorized, promotional messages.

Message and data rates may apply. Message frequency varies.

You may opt out of SMS messages by replying STOP. You may reply HELP for assistance.

Consent to receive marketing SMS messages is not a condition of purchasing services.

SMS consent may be revoked at any time. Federal communications rules recognize terms such as "STOP," "CANCEL," and "UNSUBSCRIBE" as reasonable methods for revoking consent.

14. Third-Party Services

Our website and business operations may use third-party providers for payment processing, website hosting, scheduling, customer management, communications, analytics, advertising, and other business functions.

Those third parties may have their own terms and policies governing their services.

15. Disclaimer of Warranties

To the fullest extent permitted by law, the website and its content are provided on an "as available" basis.

The Pane Standard does not guarantee that:

The website will always be available;

The website will be free from errors;

Information on the website will always be complete or current; or

The website will be free from interruptions or technical problems.

16. Limitation of Liability

To the fullest extent permitted by applicable law, The Pane Standard will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services, except to the extent such limitation is prohibited by law.

Nothing in these Terms is intended to waive or limit rights that cannot legally be waived or limited.

17. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless The Pane Standard and its owners, employees, contractors, and agents from claims, liabilities, damages, losses, and expenses arising from your unlawful use of the website, violation of these Terms, or intentional or negligent acts related to your use of our website or services.

18. Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles.

Any dispute will be handled in a court of competent jurisdiction in Arizona, unless applicable law requires otherwise.

19. Changes to These Terms

The Pane Standard may update these Terms from time to time.

Updated Terms will be posted on this website with a revised "Last Updated" date.

Your continued use of the website or services after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.

20. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

21. Entire Agreement

These Terms, together with any applicable service agreement, quote, invoice, booking terms, and other written agreements between you and The Pane Standard, constitute the agreement governing your use of our website and services, except where a separate written agreement expressly provides otherwise.

22. Contact Us

Questions regarding these Terms may be directed to:

The Pane Standard
Email: [email protected]
Phone: +1 (480) 692-1700
Website: www.thepanestandard.com