PRIVACY POLICY

Last Updated: September 19, 2026

The Pane Standard ("The Pane Standard," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, requesting our services, communicating with us, or interacting with our business.

This Privacy Policy explains what information we may collect, how we use it, how we share it, and the choices available to you.

1. Information We Collect

Depending on how you interact with The Pane Standard, we may collect information including:

Name

Phone number

Email address

Service address or property address

Billing and payment information

Information about the windows or property requiring service

Service preferences and appointment information

Communications you send to us

Information submitted through contact forms, quote requests, booking forms, or other website forms

Information collected automatically when you visit our website, such as IP address, browser type, device information, pages visited, and general website usage information

We only request information that is reasonably necessary to communicate with you, provide our services, process transactions, or operate and improve our business.

2. How We Use Your Information

We may use collected information to:

Respond to inquiries and requests for quotes

Schedule and manage appointments

Provide window-cleaning and related services

Communicate with customers about appointments and services

Send appointment confirmations and reminders

Process payments and transactions

Provide customer support

Respond to questions, requests, and complaints

Improve our website, services, and customer experience

Maintain business and service records

Detect, prevent, and address fraud, security issues, or misuse

Comply with applicable legal obligations

If you separately provide consent to receive promotional communications, we may also use your contact information to send marketing communications in accordance with that consent.

3. Text Messages and SMS Communications

If you provide your phone number and separately consent to receive text messages from The Pane Standard, we may use SMS messaging to communicate with you regarding services you have requested or scheduled.

Depending on the consent you provide, messages may include:

Appointment confirmations

Appointment reminders

Scheduling updates

Service-related notifications

Customer-service communications

Promotional or marketing messages, if you specifically opted in to receive them

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a message. You may also reply HELP for assistance or contact us directly using the contact information provided on our website.

Opting out of promotional messages does not necessarily prevent us from sending communications that are necessary to fulfill a service you have requested, where permitted by applicable law.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

The FCC recognizes reply terms such as "STOP," "CANCEL," and "UNSUBSCRIBE" as reasonable methods for revoking text-message consent.

4. How We Share Information

We do not sell your personal information for money.

We may share information with trusted third-party service providers when reasonably necessary to operate our business, including providers that assist with:

Website hosting

Customer relationship management

Appointment scheduling

Payment processing

Business communications

SMS or email communications

Website analytics

Advertising or marketing services

Technology and security services

These providers may only receive information reasonably necessary to perform the services they provide to us.

We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect our rights, customers, employees, property, or the security of our systems.

5. Cookies and Website Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, understand website traffic, remember preferences, and improve our services.

Third-party services used on our website may independently collect information according to their own privacy policies.

You can generally adjust cookie settings through your browser. Disabling certain cookies may affect website functionality.

6. Third-Party Services and Links

Our website may contain links to third-party websites, services, booking systems, payment providers, social-media platforms, or other external websites.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

7. Payment Information

Payments may be processed through third-party payment processors.

The Pane Standard does not necessarily store complete payment-card information on its own systems. Payment information may be collected and processed directly by the applicable payment provider according to that provider's terms and privacy policy.

8. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic communication system, or method of storing information can be guaranteed to be completely secure.

If we become aware of a qualifying security breach involving personal information, we will provide notifications as required by applicable law. Arizona law contains specific requirements concerning certain data breaches involving personal information.

9. Data Retention

We may retain personal information for as long as reasonably necessary to:

Provide requested services

Maintain customer and business records

Process transactions

Resolve disputes

Meet legal, accounting, tax, or regulatory requirements

Enforce agreements

Prevent fraud or misuse

When information is no longer reasonably necessary, we may delete or securely dispose of it, subject to applicable legal and operational requirements.

10. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, including the ability to request information about how your information is used or to request correction or deletion of certain information.

To make a privacy-related request, contact us at:

The Pane Standard
Email: [email protected]
Phone: +1 (480) 692-1700
Website: www.thepanestandard.com

We may need to verify your identity before fulfilling certain requests.

11. Children's Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

Your continued use of our website after an updated Privacy Policy is posted constitutes acknowledgment of the updated policy, to the extent permitted by applicable law.

13. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, contact:

The Pane Standard
Email: [email protected]
Phone: +1 (480) 692-1700
Website: www.thepanestandard.com